Coldoutreach

Coldoutreach AI Terms of Service

Last updated: June 20, 2026

These terms are a contract between you and Coldoutreach ("we", "us") governing your use of coldoutreach.ai and the Coldoutreach product (together, the "Service"). By creating an account or using the Service you agree to these terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company, and "you" means the company.

Plain-language summary, which does not replace the full terms: you pay a subscription, your data stays yours, you only contact people you have a lawful basis to contact, every send carries an unsubscribe that we enforce, and purchased lists and spam get accounts closed.

1. The Service

Coldoutreach is subscription software for permission-based B2B outreach. It researches prospects you provide, drafts personalized email and LinkedIn sequences, sends email through inboxes you connect, warms up sending domains, and reports on opens, replies and meetings. We may improve, add, or retire features over time. If we retire a feature that is material to your plan, we will give reasonable advance notice.

2. Accounts

You need an account to use the Service. You must provide a valid email address and keep your login credentials confidential. You are responsible for activity that happens under your account. Tell us promptly at [email protected] if you suspect unauthorized access, and we will help you secure the account.

3. Acceptable use: the anti-spam policy

This section is the heart of these terms. You agree to:

  • contact only recipients you have a lawful basis to contact (legitimate interest in a relevant business context, or consent where required);
  • identify yourself and your company honestly in every message, with a working reply address;
  • keep the unsubscribe link intact in every email and never suppress, hide or bypass it;
  • honor every opt-out immediately and permanently, across all your campaigns;
  • comply with CAN-SPAM, GDPR, PECR and every other law that applies to your outreach.

You agree not to:

  • import, upload or contact purchased, rented, scraped or harvested lists;
  • send deceptive subject lines, forged headers, or content that misrepresents who you are;
  • use the Service for consumer mass-marketing, sweepstakes, adult content, cryptocurrency solicitation, or anything illegal;
  • evade sending throttles, warmup schedules or deliverability guardrails built into the Service;
  • probe, scan, or test the vulnerability of the Service, or interfere with its operation;
  • resell, sublicense, or provide the Service to third parties as a service bureau, except as your plan expressly allows (agency workspaces permit use on behalf of your clients);
  • reverse engineer the Service except where law grants that right notwithstanding this clause.

We monitor aggregate complaint and bounce rates. Accounts with spam complaint rates above industry thresholds, or that import purchased lists, are suspended, normally after notice unless the violation creates risk to the Service, recipient trust, or other customers, in which case suspension is immediate.

4. Plans and billing

The Service is offered on the following plans, priced per month:

Plan Billed yearly Billed monthly
Starter $39/mo $49/mo
Growth $79/mo $99/mo
Scale $199/mo $249/mo
Enterprise Custom pricing, by invoice
  • Payment. Yearly plans are charged once per year for the full term; monthly plans are charged each month. Enterprise customers are invoiced per their order form. Prices exclude taxes, which we add where required.
  • Cancel anytime. You can cancel from account settings at any time. Your plan stays active until the end of the period you have paid for, and you keep access until then.
  • No silent renewal. We will not auto-renew a paid term without notifying you first. We email a reminder before every renewal charge, and you can turn renewal off with one click.
  • Refunds. If the Service materially fails to work and we cannot fix it within a reasonable time, we will refund the unused portion of your term. Otherwise fees are non-refundable except where law says otherwise.
  • Price changes. We may change prices with at least 30 days notice; changes take effect at your next renewal, never mid-term.

5. Your data

Your data is yours. You retain all rights in the prospect data, sequences and content you create in the Service ("Customer Data"). You grant us a limited, non-exclusive license to host, process, and display Customer Data solely to provide and support the Service. That license ends when you delete the data or close your account, subject to routine backup cycles described in our Privacy Policy.

We never sell Customer Data and never use it to train AI models. You can export your data at any time. As between you and us, you are the data controller for your prospect lists and are responsible for having a lawful basis to process and contact every prospect you import.

6. Deliverability and results

Please read this section carefully. It describes what Coldoutreach does and, just as importantly, what it cannot promise.

  • Warmup, throttles, authentication checks and spam-placement monitoring materially improve deliverability, but inbox placement is decided by receiving mail servers we do not control. No one can guarantee the primary inbox, and you should not trust anyone who does.
  • Reply and meeting rates depend on your offer, your list quality and your market. Benchmarks we publish are aggregates, not promises.
  • AI-drafted content may contain errors, including plausible-sounding ones. You approve every sequence before it sends; review names, claims and numbers before approving.
  • LinkedIn steps are prepared as drafts and tasks you execute from your own LinkedIn account. You are responsible for your compliance with LinkedIn's terms.
  • Nothing in the Service is legal advice. If you are unsure about the lawful basis for a campaign, ask a lawyer, not a software vendor.

7. Intellectual property

We own the Service, including its software, design, and content we author (documentation, blog articles, templates). These terms do not transfer any of that to you; you get a right to use the Service while your subscription is active. Feedback you send us may be used to improve the product without obligation to you.

8. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any particular deliverability, reply or meeting outcome will be achieved. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

9. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the Service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. This cap does not apply to your payment obligations or to either party's liability that cannot be limited by law.

10. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your outreach campaigns, or your use of the Service in violation of these terms, including claims from recipients or regulators relating to messages you sent. We will defend and indemnify you against third-party claims that the Service, as provided by us and used per these terms, infringes their intellectual property rights.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your account for material breach of these terms if you do not cure the breach within 14 days of notice, or immediately for spam, purchased lists, or violations that threaten the Service, recipient trust, or other customers. On termination, your right to use the Service ends; you have 30 days to export your Customer Data, after which we delete it per our retention schedule. Suppression lists are retained to keep honoring opt-outs. Sections that by their nature should survive (including 5 through 10 and 12) survive termination.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA, excluding its conflict of law rules. Courts located in Delaware have exclusive jurisdiction over disputes arising from these terms, and both parties consent to that jurisdiction. Before filing anything, contact us; most issues are resolved in one email thread.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows the current version. For material changes we will email account holders at least 14 days before the change takes effect. If you keep using the Service after that date, the new terms apply. If you do not agree, cancel before the change takes effect and we will refund any unused portion of a prepaid term.

14. Miscellaneous

These terms plus any order form are the entire agreement between us regarding the Service. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent, except to a successor in a merger or sale of your business; we may assign them to an affiliate or successor.

15. Contact

Questions about these terms: [email protected].